Terms and Conditions
1. Operator (Seller)
Company name: BADZSUZ Kft.
Registered seat: 2167 Vácduka, Széchenyi u. 4., Hungary
Company registration number: 13-09-164634
VAT number: 24387798-2-13
Represented by: Balázs Felföldi
Phone: +36 20 233 2499
Email: info@gorillaglue.hu
Website: https://www.gorillaragaszto.hu/en/
The Seller operates an online store offering products within the European Union.
2. Scope and Acceptance
These Terms and Conditions govern the rights and obligations between the Seller and the Buyer.
By placing an order on the website, the Buyer agrees to these Terms and Conditions.
3. Ordering Process
Products displayed on the website do not constitute a binding offer but an invitation to purchase.
An order placed by the Buyer is considered an offer.
The contract is concluded when the Seller confirms the order via email.
4. Prices and Taxes
All prices displayed on the website include VAT unless stated otherwise.
Shipping costs are indicated separately during checkout.
The Seller reserves the right to change prices at any time; however, confirmed orders are not affected.
5. Payment Methods
The Buyer may use the following payment methods:
– Online card payment via Barion
– PayPal
– Cash on delivery (if available)
– Bank transfer
Online card payments are processed securely by Barion Payment Zrt. (MNB license number: H-EN-I-1064/2013). Card details are not shared with the Seller.
In case of PayPal payment, the Buyer is redirected to PayPal’s secure system. Payment details are entered directly on PayPal’s website.
Accepted cards include Visa, MasterCard and other standard payment cards.
6. Delivery Conditions
Delivery is carried out via Packeta and GLS within the European Union.
Packeta – Pick-up point / Z-BOX (CZ, SK, PL)
Shipping cost:
– up to €64.34: €4.99
– from €64.35: free
Packeta – Home delivery (LT, LV, EE, GR, FR, IT, PT, ES)
Shipping cost:
– up to €64.34: €10.99
– from €64.35: free
GLS – Parcel shop / locker (SK, SI, AT, CZ, RO, HR, PL, DE, BE, NL, LU, LI, BG, CH)
Shipping cost:
– up to €64.34: €6.99
– from €64.35: free
GLS – Home delivery (SK, SI, AT, CZ, RO, HR, PL, DE, BE, NL, LU, LI, BG, CH)
Shipping cost:
– up to €64.34: €6.99
– from €64.35: free
Estimated delivery time: typically 2–5 working days depending on destination.
The Buyer is informed about delivery via email and/or SMS.
7. Right of Withdrawal (EU Consumers)
Consumers have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day the Buyer receives the goods.
To exercise the right of withdrawal, the Buyer must inform the Seller via email.
The Buyer must return the goods without undue delay.
The Buyer bears the cost of return unless otherwise agreed.
8. Complaints and Warranty
The Seller is responsible for defects present at the time of delivery.
Consumers are entitled to a 24-month warranty period under EU law.
Complaints can be submitted via email with:
– order number
– description of the defect
– photos (if possible)
The Seller will handle complaints within 30 days.
9. Limitation of Liability
The Seller is not liable for damages resulting from:
– improper use of the product
– failure to follow instructions
– normal wear and tear
10. Data Protection
Personal data is processed in accordance with GDPR.
Detailed information is available in the Privacy Policy section.
11. Dispute Resolution
The Buyer may contact the Seller to resolve disputes amicably.
Consumers may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/
12. Final Provisions
These Terms and Conditions are governed by Hungarian law, with consideration of EU consumer protection regulations.
The Seller reserves the right to modify these Terms at any time.
We want you to be completely satisfied with your purchase.
If you are not happy with your order, you may return it under the conditions below.
1. Right of Withdrawal (EU Customers)
You have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after you receive your order.
To exercise this right, please contact us at:
???? info@gorillaglue.hu
2. Return Conditions
To be eligible for a return:
– the item must be unused
– the item must be in its original condition
– the item must be in original packaging
We reserve the right to refuse returns that do not meet these conditions.
3. How to Return an Item
- Contact us via email: info@gorillaglue.hu
- Provide your order number and reason for return
- We will send you return instructions
- Ship the product back to us
4. Return Shipping Costs
The customer is responsible for return shipping costs unless:
– the product is defective
– or we made a mistake
5. Refunds
Once we receive and inspect your return:
– we will notify you about approval
– if approved, the refund will be processed
Refunds are issued using the original payment method within 14 days.
6. Damaged or Defective Products
If your product arrives damaged or defective:
Please contact us immediately at:
???? info@gorillaglue.hu
Include:
– your order number
– description of the issue
– photos
We will offer:
– replacement
– refund
– or other appropriate solution
7. Non-Returnable Items
The following items cannot be returned:
– used products
– products damaged due to misuse
– items not in original condition
8. Contact
BADZSUZ Kft.
???? info@gorillaglue.hu
???? +36 20 233 2499
PRIVACY POLICY
1. Data Controller
The controller of personal data:
Company name: BADZSUZ Kft.
Registered address: 2167 Vácduka, Széchenyi u. 4., Hungary
Company registration number: 13-09-164634
VAT number: 24387798-2-13
Represented by: Balázs Felföldi
Email: info@gorillaglue.hu
Phone: +36 20 233 2499
Website: https://www.gorillaragaszto.hu/en/
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
2. What Data We Collect
We may collect and process the following personal data:
– name and surname
– billing and shipping address
– email address
– phone number
– order and transaction details
– IP address
– cookies and website usage data
3. Purpose of Data Processing
We process personal data for the following purposes:
– processing and delivering orders
– customer communication
– issuing invoices and fulfilling legal obligations
– improving our website and services
– marketing (only with consent)
4. Legal Basis
We process personal data based on:
– performance of a contract
– legal obligations
– legitimate interest
– consent (for marketing purposes)
5. Data Retention
We retain personal data:
– for the duration of the contractual relationship
– as required by law (e.g. accounting regulations)
– until consent is withdrawn (for marketing data)
6. Data Sharing
We may share personal data with:
– delivery service providers (Packeta, GLS)
– payment providers (Barion, PayPal)
– accounting and legal service providers
– IT and hosting providers
We do not sell or share personal data with third parties for marketing purposes without consent.
7. International Data Transfers
Some services (e.g. PayPal) may involve data transfers outside the EU. These transfers are carried out in compliance with GDPR.
8. Your Rights
You have the right to:
– access your personal data
– request correction
– request deletion
– restrict processing
– data portability
– object to processing
You can exercise your rights by contacting us at:
???? info@gorillaglue.hu
9. Cookies
Our website uses cookies to ensure proper functionality and improve user experience.
By using our website, you agree to the use of cookies.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
The updated version will always be published on our website.
